Privacy Policy
1. Privacy Policy on the Processing of Personal Data
We consider ensuring the right to personal data protection to be a fundamental commitment of EDGE Overland. Therefore, we undertake to allocate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as any other applicable legislation within the territory of Romania. As transparency is one of the essential principles of this legal framework, we have prepared this document to inform you about how we collect, use, transfer, and protect your personal data when you interact with us regarding our products and services, including through our website or mobile applications.
We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the modified version of the Privacy Policy on our website, so please check its content periodically.
2. Who We Are and How You Can Contact Us
EDGE Overland is the trade name of EDGE Software Solutions S.R.L., a legal entity of Romanian nationality, registered with the Trade Register under number J12/1263/2011, having the unique fiscal registration code RO28475590 (hereinafter referred to as "EDGE Overland" or "we"). In terms of data protection legislation, we are the data controller when processing your personal data.
3. Categories of Personal Data We Process
In general, we collect your personal data directly from you, allowing you control over the type of information you provide us. By way of example, we receive information from you in the following situations:
When you create an EDGE Overland account, you provide us with your email address, first and last name.
Within your personal page (My Account) on the EDGE Overland platform, you have the option to add additional information, such as a photograph, gender, name, mobile phone number, landline number, date of birth, delivery addresses, alternative email address, etc.
When you place an order, you provide us with information such as the desired product, first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.
Additionally, we may subsequently collect and process certain information regarding your behavior during your visit to our website or use of the smartphone application, for the purpose of personalizing the online experience and offering offers tailored to your profile. Please refer to the section on processing purposes below for more details in this regard.
On our website and in the smartphone application, we may store and collect information in cookies and similar technologies, in accordance with the Cookie Policy.
We do not collect or otherwise process sensitive data included in special categories of personal data, as defined by the General Data Protection Regulation. Furthermore, we do not intend to collect or process data of minors who have not reached the age of 16.
4. Purposes and Legal Bases of Processing
We will use your personal data for the following purposes:
To provide EDGE Overland services for your benefit.
This general purpose may include, where applicable, the following:
Creating and managing your account within the EDGE Overland platform;
Processing orders, including order receipt, validation, shipping, and billing;
Resolving cancellations or any issues related to an order, purchased goods, or services;
Processing product returns in accordance with legal provisions;
Reimbursing the value of products in accordance with legal provisions;
Providing support services, including responding to your inquiries regarding your orders or EDGE Overland's goods and services, or those of partners in the EDGE Overland Marketplace.
The processing of your data for these purposes is, in most cases, necessary for the conclusion and execution of a contract between EDGE Overland and you. Furthermore, certain processing activities falling under these purposes are imposed by applicable legislation, including tax and accounting regulations.
4.1. For the Improvement of Our Services
We constantly aim to provide you with the best online shopping experience. To this end, we may collect and use certain information regarding your buyer behavior, invite you to complete satisfaction surveys after completing an order, or conduct market studies and research, directly or through partners.
We base these activities on our legitimate interest to conduct commercial activities, always ensuring that your fundamental rights and freedoms are not affected.
4.2. For Marketing
We want to keep you informed about the best offers for products/services that interest you. To achieve this, we may send you various types of messages (such as: email/SMS/phone/mobile push/web push/etc.) containing general and thematic information, information about similar or complementary products to those you have purchased, information about offers or promotions, information about products added to the "My Account/Cart" section or the "My Account/Favorites" section or for which you have shown interest in purchasing, as well as other commercial communications, such as market research and surveys. Additionally, we may display personalized recommendations on the website and the smartphone application. To provide you with relevant information, we may use certain data related to your buyer behavior (e.g., viewed items/added to wishlist/purchased) to create a profile.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time through:
Modifying the settings in your customer account under the "My Subscriptions" section;
Accessing the unsubscribe link displayed within messages received from us; or by
Contacting EDGE Overland using the contact details described above.
In certain situations, we may base our marketing activities on our legitimate interest to promote and develop our commercial activity. In any situation where we use your information for our legitimate interest, we take care and ensure that your fundamental rights and freedoms are not affected. However, you can request at any time, through the means described above, that we stop processing your personal data for marketing purposes, and we will comply with your request.
4.3. For the Protection of Our Legitimate Interests
There may be situations where we will use or transmit information to protect our rights and business activity. These may include:
Measures to protect the website and users of the EDGE Overland platform from cyberattacks;
Measures to prevent and detect fraud attempts, including transmitting information to competent public authorities;
Measures to manage various other risks.
The general basis for these types of processing is our legitimate interest to defend our business activity, ensuring that all measures we take guarantee a balance between our interests and your fundamental rights and freedoms. Additionally, in certain cases, we base processing on legal provisions, such as the obligation to ensure the protection of property and assets as provided by applicable legislation in this matter.
5. How Long We Retain Your Personal Data
As a general rule, we will store your personal data for as long as you have an account on the EDGE Overland platform. You can request the deletion of certain information or the closure of your account at any time, and we will comply with these requests, subject to the retention of certain information even after the account is closed, in situations where applicable law or our legitimate interests require it.
6. To Whom We Transmit Your Personal Data
Where applicable, we may transmit or provide access to certain of your personal data to the following categories of recipients:
Companies within the same group of companies as EDGE Overland.
Courier service providers.
Payment/banking service providers.
IT service providers.
In cases where we have a legal obligation or where necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by private legal entities is in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.
7. In Which Countries We Transfer Your Personal Data
Currently, we store and process your personal data within the territory of Romania. However, certain of your personal data may be transferred to entities located within the European Union or outside the Union, including to countries for which the European Commission has not recognized an adequate level of personal data protection.
We will always take measures to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be safeguarded through contractual commitments and, where applicable, through additional safeguards such as the European Commission's standard contractual clauses or certification schemes, such as the Privacy Shield for the protection of personal data transferred from the EU to the United States.
You can contact us at any time using the contact details provided above to obtain more information about the countries to which we transfer your data and the safeguards we have implemented for such transfers.
8. Your Rights
The General Data Protection Regulation recognizes a series of rights concerning your personal data. You have the right to request access to your data, rectification of any errors in our records, and/or object to the processing of your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or seek legal remedies. Depending on the circumstances, you may also have the right to request the erasure of your personal data, the right to restrict the processing of your data, and the right to data portability.
To exercise your rights, you can contact us using the contact details provided above. Please note the following aspects if you wish to exercise these rights:
Identity: We take the confidentiality of all records containing personal data seriously. Therefore, please send your requests regarding such records using the email address associated with your EDGE Overland account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Fees: We will not charge a fee for exercising any right concerning your personal data, unless your request for information access is unfounded, repetitive, or excessive, in which case we may charge a reasonable fee under such circumstances. We will inform you of any applicable fees before resolving your request.
Response Time: We aim to respond to all valid requests within one month, unless the matter is particularly complex or if you have made multiple requests, in which case we will respond within a maximum of two months. We will notify you if we need more than one month. We may ask you to specify exactly what you want to receive or what concerns you. This will help us to act more promptly and reduce the response time to your request.
Third-Party Rights: We are not obligated to fulfill a request if it would negatively impact the rights and freedoms of other data subjects.
9. Cookie Usage Provisions
9.1. What is a Cookie?
A cookie is a small text file, generally consisting of identifiers, website names, letters, and numbers, which, when a user browses a webpage through a web browser (e.g., Internet Explorer, Chrome, etc.), can allow or deny installation by storing it on the computer, mobile device, or other equipment used by the user. The cookie file is 'passive' (it does not contain software programs, viruses, or spyware, and cannot access information on the user's hard disk).
9.2. What Are Cookies Used For?
These files make it possible to recognize the user's terminal and present adapted content according to their preferences. Cookies ensure a pleasant browsing experience for the user and support EDGE Overland's efforts to provide comfortable services to the user, such as privacy preferences online, shopping cart, or relevant advertising. Cookies are used to prepare anonymous aggregated statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content.
9.3. What Types of Cookies Do We Use?
We use two types of cookies:
Session cookies: Temporary files that remain in the user's terminal until the browsing session is closed or the application is closed (web browser).
Persistent cookies: Files that remain on the user's terminal for a period defined by the parameters of that cookie or until manually deleted by the user.
9.4. How Are Cookies Used by This Site?
A visit to this site may place the following types of cookies:
Site performance cookies;
Visitor analysis cookies;
Registration cookies;
Advertising cookies;
Cookies from advertising providers.
Examples of cookie utility (which do not require user authentication through an account):
Content and services tailored to the user's preferences, such as categories of products and services.
Offers tailored to user interests.
Retention of authentication details (user and password).
Retention of child protection filters for Internet content (family mode options, safe search functions).
Limiting the frequency of ad broadcasts - limiting the number of ad displays for a specific user on a site.
Provision of relevant advertising to the user.
Measurement, optimization, and analytics features - such as confirming a certain level of traffic on a website, the type of content viewed, and how a user arrives at a website (e.g., through search engines, directly, from other websites, etc.). Websites conduct this analysis of their usage to improve their content for the user's benefit.
Cookies that are not technically required to be stored on the user's terminal will only be used if the user explicitly and unequivocally consents to them by checking the presented categories.
The user can withdraw consent at any time by modifying the settings of the browser used. Details on changing browser settings can be found on developers' websites in the "Settings" section below:
Google Chrome
Mozilla Firefox
Microsoft Edge
Microsoft Internet Explorer
Opera
Apple Safari
9.5. What Data Do Cookies Contain?
In most cases, cookies do not directly identify Internet users, but rather the terminal from which they accessed certain web pages. This data is encrypted in a way that prevents unauthorized access by third parties.
9.6. Retention and Deletion of Cookies
In general, an application used to access web pages allows cookies to be saved on the user's terminal by default. These settings can be modified by the user so that automatic cookie management is blocked by the web browser or the user is informed each time cookies are sent to their terminal.
9.7. Updates to the Cookie Policy
EDGE Overland may update this cookie policy to reflect changes in various cookies used for operational, legal, or regulatory purposes. Please read the cookie policy regularly to ensure you are properly informed about how we use cookies.
